JEWEL IN THE CROWNE
Monday, 8 August 2011
GEELONG ADVERTISER BUSINESS EXCELLENCE AWARDS
Scotchmans Hill Hospitality Award: Crowne Plaza Torquay
FOR the thousands of tourists who converge on the region each year, Crowne Plaza Torquay stands out like a glittering jewel among accommodation options.
The 4 1⁄2 star resort situated at the start of the Great Ocean Road, Crowne Plaza Torquay was a favourite with the judges for its dedication to customers, presentation and sense of teamwork and camaraderie among the staff.
The hotel has 164 apartment-style rooms and caters for business and holiday travellers.
It also features a restaurant, ballroom, indoor and outdoor pools, and a day spa, which is open to guests and members of the public.
The hotel employs 80 people yearround, increasing to more than 100 during busy periods.
The past 12 months, the business has achieved a number of great milestones as it moves into its third year.
In January, it was awarded a Bronze Benchmark award showing its commitment to areas such as the environment, energy consumption, waste disposal, commitment to the community and sustainable practices.
Crowne Plaza’s Shenay Barua said the hotel was thrilled with the win.
‘‘We are delighted with the recognition from the local market,’’ she said.
‘‘This award is a testament to our dedicated staff who are true professionals and put in so much work every day.’’
As part of a worldwide company, staff are constantly kept up-to-date with industry standard practices and have the opportunity to work in sister hotels around the world.
The company’s goal is to be one of the best in the world, and, as the only internationally-branded hotel in the area, brings a high standard of accommodation to the region.
The business recognises its responsibility to the environment and the community in which it operates.
The appointment of an environmental committee and the focus on conservation management have proved major points of difference in the company.
JUDGES' COMMENTS:
This business’ commitment to innovation, service standards and clear goals is impressive. The company demonstrates a clear commitment to staff satisfaction and wellbeing through awards, discounts, incentive and feedback.
SOURCE: GEELONG ADVERTISER, THURSDAY 28 JULY 2011 P. 9
